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Customer Service

Customer Service

Programme Outline:

  • Identify the Advantages and Disadvantages of Working in a Group.
  • Identifying the Characterics of a Effective Team or Group.
  • Identifying the Roles and Responsibilities of Individuals in a group.
  • Identifying Techniques to Manage Group Dynamics.

Important Information:

Course Duration: 2 Full Days.

Who Can Attend: Team Leaders, Managers, and Junior Managers.

Accreditation: Certificate Of Attendance.

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Programme Outline:

  • Basic Occupational Health, Safety, and Environmental concepts
  • Definitions
  • The designation and functions of OHS&E representative.
  • The designation and functions of OHS&E representative.
  • The establishment and functions of OHS&E committees
  • Understanding the Occupational Health and Safety Act (No. 85 of 1993).
  • Occupational Health, Safety, and Environmental documentation

Important Information:

Course Duration: 1 Full Day.

Who Can Attend: All Occupational Industry Categories.

Accreditation: Certificate Of Attendence.

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